Frequently asked questions

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How to order
Use “Add to Cart” for your selected product(s). When done, open the cart and click “Checkout” to finish the transaction.

Is payment safe?
Absolutely—100% secure processing, with our internet security team ensuring a safe, reliable experience. 🛡️

When do I get my order?
We process orders within 1–3 business days and follow up with a shipping confirmation email.

Is tracking included?
Yes—after purchase, you’ll receive a tracking number. 🔎

Shipping fees explained
They depend on where the shipment originates. Enter your address at checkout to view the shipping charge.

Multiple items
Often packaged and shipped separately. 📦➕📦

Returns / Exchanges
Even if washed or worn, we provide free returns:

30 days: Full refund  

180 days: Store credit
You’ll get a refund confirmation email after your return is processed. Refunds are generally issued within 10 business days of our receipt. Current volumes may delay processing—thanks for your patience. ⏳

Free gift conditions
If returns bring your order below the promo threshold, the free gift must be returned. If you keep it without qualifying, we’ll deduct its cost or request payment. 🎁

Change/cancel policy
Once submitted, orders cannot be changed or canceled. You may return items; refunds apply to the product amount only, not shipping.

Need more details?
You can find them all—See all FAQs.

Fastest contact
Email: leatherhoots1378@outlook.com